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Navigator & SDV

WARNING: Total nerdy post ahead based on my limited knowledge of a complex issue

For you San Diego Time Warner Cable (TWC) customers, you may have recently noticed the new program guide on your cable boxes/DVRs. Dubbed Navigator, it is basically Time Warner’s in-house cable box software, which allows them to replace existing licensed software from either Scientific Atlantic (SARA) or Aptiv Digital (Passport). More importantly, it signifies TWC’s move to their switched digital video (SDV) platform.

SDV basically reclaims massive amounts of cable bandwidth by only sending out requested channels. Traditionally, all channels are transmitted over cable lines, regardless of what channel you watch or subscribe to. So, even though you are watching 1 channel, the cable company is still broadcasting numerous unwatched channels, wasting precious bandwidth. This distribution method is the primary technical reason why Time Warner Cable’s HD offerings have been limited and their HD signal quality suspect. The lack of available bandwidth restricts TWC from adding new HD channels. Ever notice your picture turning into a giant mosaic of little blocks momentarily, especially in fast moving scenes? Known as macroblocking, this is a result of cable companies compressing bandwidth-hungry HD streams over their already saturated cable network. With SDV, Time Warner can reclaim large amounts of bandwidth by not broadcasting unwatched channels, thus allowing them to add more HD content and increase bandwidth for existing HD content. Navigator is the software piece that makes this happen.

The largest and most damaging drawback/side effect from the move to SDV is the effect on people who do not use Time Warner supplied hardware. People using CableCARDs in their TVs and 3rd party devices such as a Tivo S3 and TivoHD are SOL for the channels that are distributed using SDV. The hardware, namely CableCARD, and obviously the software will not support SDV. From what I understand, only digital tier channels are slated to be distributed over SDV, namely existing/new HD and seldom watched digital channels. When those channels switch over to SDV distribution, affected customers will not be able to receive those channels, in addition to already not having access to services such as Video-On-Demand (VOD) and Pay-Per-View (PPV). Digital broadcast channels such as CBS, NBC, ABC, and Fox should be unaffected since those channels are required by the FCC to be universally available. Plans to release a special SDV dongle to allow the necessary 2-way communication back to the distribution hub is in the works for Tivo owners and is planned to be released in the 2nd half of this year.

The root of the complicated problem is a mix of issues. Some of these include:

  • Cable companies’ move to SDV in order to free up existing bandwidth without having to invest hundreds of millions of dollars in upgrading existing and adding new distribution infrastructure
  • Poor, slow adoption and implementation of CableCARDs by cable companies and CableLabs
  • Idiotic bickering and bureaucracy between CableLabs, cable companies, and the FCC in developing and enforcing open and standard protocols for 2-way cable communication and distribution

So far, Navigator has been pretty good. It is a tad bit slower than the previous running software (Passport) on my SA8300HD. The biggest improvement is that the sidebars on SD content is now black, instead of grey. I can also see how much remaining space is left on the hard drive for my recordings. Once the SDV transition is complete, we’ll see if TWC starts to rapidly add the dozens of HD channels already available to satellite customers.

4 Comments so far

  1. Professor Chen March 19th, 2008 8:32 pm

    What a fascinating article.

  2. Valerie March 20th, 2008 7:35 pm

    Personally, I think Navigator sucks. Passionately.

    I have all TWC hardware, so my problems are not a result of using 3rd party equipment.

    When it converted, my box continuously needed to be rebooted. That was annoying to say the least. Customer service blew and the final recourse was to exchange the box for a new one (and lose all previously recorded shows).

    The new box doesn’t reboot all the time, so that’s no longer a problem. However, the platform is far from user friendly.

    I have yet to find the option where I can limit the show being recorded to a specific time. For example, although I ask for it to record New Daily Shows, and try hard to select the 11PM on channel 68 slot, it proceeds to schedule a recording at 10AM, 2PM, and 1AM in addition to the 11PM. That’s 12 shows a week I don’t want.

    Also, sometimes it doesn’t recognize that a show is New even if the word “new” is in the show description. I thought I had set it to record a new episode of the Soup and come Friday at 10PM, nothing was being recorded. So to remedy this we asked it to record ALL Soup episodes, which sucks because (like the daily show) it re airs several times.

    Then when searching for a show with the keypad, it may or may not show up - even though I can find it if I browse through the Guide. ugh

    Also, the sound quality is jacked up. It’s somewhat muffled.

    I’d also love it if this freeing of bandwidth also made my internet faster. Right now, although they claim to be the ‘fastest’, my internet is also slow (and yes my wireless is protected).

    Ok, sorry I needed to rant!! Maybe you can explain what is going on. Right now the 4 PhDs/soon to be PhDs living in my apartment can’t figure it out!

  3. psychotron March 21st, 2008 4:29 am

    I had to reboot my DVR the other day. When I started it up, I got no video, even though the audio was working. Plus, the guide would show up, but everything was blank. I hope these bugs get ironed out quickly.

    Under the Series Recording Options, the last option should be Air Time. You should be able to select just the 11PM showing of the Daily Show.

    I’ve read rumblings online that people were having problems with recording scheduled series, even though the settings moved over after the software upgrade. I would recommend deleting the series recording then making a new one using the 11PM time slot.

    My internet has been pretty speedy so far here. If it is possible, try plugging a computer directly into the cable modem and see if it makes a difference. Sometimes, I have to reboot my cable modem by just unplugging it for 15 seconds.

  4. Valerie March 22nd, 2008 3:05 pm

    Thanks for the tips,

    For some reason I don’t have Air Time as an option under Series Recording Options… Weird… I’ve also tried deleting the series and resetting it by choosing a specific time. It still does what it wants.

    I feel like we’re paying TWC to be beta testers of the new system (although when we complain they don’t listen - at least they don’t listen to Susy or I…)

    Oh well… Good thing for them they have a monopoly on the cable tv business in my area.

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